Plan your visit (FAQ)

Got a question or looking for some tips? We’ve compiled the most important information so you’re perfectly prepared for your visit to Aquarium Berlin.

  • Coronavirus precautions

  • Overview

    You can find all the information on the current coronavirus precautions at Aquarium Berlin here.

  • Day tickets & online shop

  • Is it no longer possible to buy tickets on site?

    Individual ticket booths on site are open. However, online tickets are still highly recommended to reduce waiting times at the entrances. Therefore, if it is possible, please continue to book your tickets online in advance.

    BOOK TICKETS NOW

    Due to capacity, it can happen very quickly that Aquarium tickets for the relevant day are sold out. So it is best to come over at 9 AM and start your visit with the Aquarium before you (potentially) visit the Zoo.

  • What are combined day tickets? / Flex tickets?

    Combined day tickets (also called Flex tickets) are always valid for Zoo and Aquarium Berlin for one day both. With these tickets you do not have to commit to a specific time slot. Only the (binding) visiting date must be selected in advance.

    Book combined tickets now

  • Complimentary/pre-bought tickets?

    Online tickets, tickets purchased in advance (e.g. from BVG ticket machines) and complimentary tickets can be presented at the ticket booths by the entrances (clearly marked) and allow immediate admission. Advance online registration is not possible.

    Due to capacity, it can happen very quickly that Aquarium tickets for the relevant day are sold out. So it is best to come over at 9 AM and start your visit with the Aquarium before you (potentially) visit the Zoo.

  • How can I get my discount on tickets?

    Discounts can be presented at the ticket booths by the entrances (clearly marked) and allow immediate admission. Advance online registration is not possible.

    Tickets with regular concession are available online.

    BOOK TICKETS NOW

    Due to capacity, it can happen very quickly that Aquarium tickets for the relevant day are sold out. So it is best to come over at 9 AM and start your visit with the Aquarium before you (potentially) visit the Zoo.

  • Do kids under four need a ticket?

    Children under four can visit the aquarium free of charge. However, please do still book one free ticket online for every child aged three and under.

    BOOK TICKETS NOW

  • Do I have to be on time for my time slot?

    No. The time slots are primarily intended to stagger visitor arrivals. You may arrive any time during your booked time slot.

  • Do I have to leave Aquarium Berlin by the end of the time slot I have booked?

    In principle, we ask all our guests to orientate themselves to the chosen time slots. After all, the Aquarium´s capacity is very limited and we would like as many guests as possible to visit us. Nevertheless, the time slot selected when booking primarily refers to the admission time.

    The chosen time slot is binding and cannot be changed after the purchase has been made. There is no right of return for purchased tickets.

  • Am I allowed to leave Aquarium Berlin and then come back later the same day?

    Unfortunately, it is not possible to leave the aquarium and then come back multiple times during the day. Day tickets are only valid for one admission.

    The chosen time slot is binding and cannot be changed once the purchase has been made. There is no right of return for purchased tickets.

  • The date I chose is not available

    In principle, day tickets can also be booked for the same day. If there are no tickets available, they are already sold out.

  • Do chaperones for disabled visitors require a ticket?

    One chaperone may accompany a visitor with a severe disability free of charge (category H or B; proof of eligibility must be presented at the ticket booth).

    Disabled persons with a disability rating of 50 percent or more receive reduced admission (upon presentation of proof of disabled status). You can find tickets for both categories in our online shop.

    BOOK TICKETS NOW

  • Can I cancel or rebook tickets?

    Booked day tickets cannot be canceled or rebooked. Withdrawal is also not possible.

  • Do I have to print out online tickets?

    You do not need to print out your online tickets. The QR codes can be scanned from your smartphone or tablet. Please just ensure you have your online ticket open when you reach the gates and that your screen is as bright as possible.

  • Where can I get group tickets?

    Group tickets are only available from the ticket booths on site at Aquarium Berlin. Prior registration is not necessary.

  • Can I also use Zoo & Tierpark vouchers at Aquarium Berlin?

    Vouchers can be redeemed at all three of our facilities – Zoo, Aquarium and Tierpark Berlin. But please be aware that prices may differ from the actual value of your voucher.

    Vouchers can easily be redeemed online. Start by selecting the desired number of day tickets and/or annual passes in the respective online shop (https://shop.zoo-berlin.de/enhttps://shop.aquarium-berlin.de/en, or https://shop.tierpark-berlin.de/en). When you go to your shopping basket, you will have the option to apply a voucher code.

  • Further questions?

    Do you have more specific questions? Further information can be found at the category "Annual passes, vouchers & sponsorships". If you have any questions about your booking, please contact ticket@zoo-berlin.de.

  • Annual passes, vouchers & sponsorships

  • Gift idea

    From typical vouchers with individual values, ticket or annual pass vouchers to vouchers for guided tours and special animal encounters- we offer several different types of gift ideas.

    Buy a voucher now

  • Benefits of annual pass subscriptions

    Annual pass subscription holders can visit Aquarium Berlin for 13 months- and only pay for 12! What´s more, an Aquarium annual pass subscription gives holders a 50 percent discount on tickets to Zoo Berlin and Tierpark Berlin (and vice versa) and a 10 percent discount in the Aquariums´s Café and the Zoo´s shops.

    Tip: If you decide to purchase an annual pass during your visit to the Aquarium, you can offset the price of your day ticket if you purchase your annual pass from the sales points by the entrances on the same day. On weekends, the annual pass booths are open until the zoo closes and therefore longer than the regular day ticket offices. You can find an overview of the opening times here.

  • Benefits of annual passes

    Annual pass holders can visit Aquarium Berlin 365 days a year – and save money from the fourth visit! What’s more, an Aquarium annual pass gives holders a 50 percent discount on tickets to Zoo Berlin and Tierpark Berlin (and vice versa) and a 10 percent discount in the Aquarium’s café and the Zoo´s shops.

    Tip: If you decide to purchase an annual pass during your visit to the Aquarium, you can offset the price of your day ticket if you purchase your annual pass from the sales points by the entrances on the same day. On weekends, the annual pass booths are open until the zoo closes and therefore longer than the regular day ticket offices. You can find an overview of the opening times here.

  • Where can I buy annual passes?

    You can purchase annual passes online. Simply fill out the required information at your leisure at home, then come by to pick up your pass.

    Buy ANNUAL PASSes online and save time

    Please note: All pass holders* must be present in person for the issuing of their annual pass.

  • How do I get my annual pass discount?

    The 50%-discount you receive with your annual pass is only available from on-site tickets booths (upon presentation of your annual pass - please also present a photo ID if necessary). It is not possible to book a time slot for this purpose. Please note that discounted tickets can only be purchased for immediate admission (i.e. not in advance).

  • Is it necessary for annual pass holders to register online?

    Yes. Due to capacity, prior registration for annual ticket holders is still necessary.

    BOOK VISTING SLOT NOW

  • Do I need to book a time slot to purchase an annual pass?

    Please buy your annual pass online if possible. When you renew your annual pass or purchase a new one and would like to visit the Aquarium afterward, please also make a reservation for a time slot.

    Buy ANNUAL PASSes online and save time

    Book visiting slot now

    In principle, we ask all our guests to orientate themselves to the chosen time slots. After all, the Aquarium´s capacity is very limited and we would like as many guests as possible to visit us. Nevertheless, the time slot selected when booking primarily refers to the admission time.

  • Is a photo of my annual pass sufficient for admission?

    Due to safety reasons, we cannot allow admission with a photo of your annual pass. For the future, it is planned to offer a (fully) digitalized annual pass. Until then, the physical annual pass must be shown upon arrival.

  • How do I renew my annual pass?

    Simply book a new annual pass online from the comfort of your home. Once the booking is complete, you will receive an email with a collection slip. On your next visit, present this collection slip together with your previous annual pass at one of our annual pass sales points. A member of staff will then renew your pass.

    Buy ANNUAL PASSes online and save time

    Please note: As we have switched to a new POS system, all annual pass holders must appear in person to renew their pass.

  • Are family annual passes also available for grandparents and their grandchildren?

    Our family annual passes are only available for parents and their (own) children. If we expanded them to other family members, we would not be able to offer the annual passes for the (relatively) affordable rates.

  • Do kids under four need a time slot?

    For all accompanying children aged three and under, please reserve an additional slot free of charge online.

    BOOK A VISITING SLOT NOW

  • Are annual passes transferable?

    Annual passes are personalised and non-transferable. A photograph of the pass holder is printed on every annual pass. You may be asked to present your annual pass in combination with a valid form of ID.

  • Must purchase and renewal of annual passes be in person?

    Yes. For the purchase or renewal of an annual pass, all pass holders must be present at the on-site sales points. Each card is personalised with a photograph that is taken on site. Please note that annual passes are non-transferable.

    Attention: In the case of minors, a parent or guardian must always attend when the annual pass is issued or a (corresponding) power of attorney including a copy of ID must be presented.

  • Should I bring a photograph for my annual pass?

    No. You do not need to bring a photograph with you when purchasing or renewing your annual pass, as one will be taken on site. For this reason, all pass holders must be present at the on-site sales points for the issuing of annual passes.

  • Lost annual pass?

    If you lose your annual pass, you can purchase a replacement at the on-site annual pass booth by the Zoo's Löwentor entrance for a fee of €20.

  • New admissions system

    Zoo and Tierpark Berlin are in discussions with the authorities about plans for a new admissions system that uses facial recognition. Use of the system would be entirely voluntary. Once we have come to an agreement with the authorities, all annual pass holders will be informed of the details online and by post. Until that time, annual passes will continue to be checked manually by onsite staff.

  • Where can I buy vouchers?

    All our vouchers are available online. From typical vouchers with individual values, ticket or annual pass vouchers to vouchers for guided tours and special animal encounters- we offer several different types.

    Buy a voucher now

  • How can I become a sponsor?

    We are delighted that you are interested in lending your support as a sponsor! You can find all the information on sponsorships at Aquarium Berlin here.

  • Schools and nurseries

  • What should I note when visiting with my class / group?

    We are very glad, that you are planning to visit Aquarium Berlin. In the following you can find the most important information at a glance:

    • Registration in advance is not necessary (except for guided tours)
    • Group tickets are, depending on availability, only available at the on-site ticket booths at the Elefantentor entrance of the Zoo.
    • For school or nursery rates a visitors’ form must be presented on site


    VISITORS’ FORM FOR SCHOOL GROUPS (PDF)

    VISITORS’ FORM FOR DAY-CARE GROUPS (PDF)

  • Rates for schools and nurseries?

    You can find a summary of all prices here.

  • Guided tours for schools and nurseries

    You can find all information about guided tours for schools and nurseries here.

  • Arrival & parking

  • Public transport

    S-Bahn train:

    S-Bahn station Zoologischer Garten (S3 + S5 + S7 + S9)

    U-Bahn underground train

    U-Bahn station Zoologischer Garten (U2 + U9)

    U-Bahn station Kurfürstendamm (U1 + U9)

    Bus

    Approx. 15 bus lines including the X9 airport express bus

    Train

    Regional trains (RE1 + RE2 + RE7 + IRE + RB14 + RB21 + RB22)

    Long-distance rail connections via Hauptbahnhof (central station)

    For detailed information on transport connections, visit: www.bvg.de or www.bahn.de.

  • Car

    Aquarium Berlin does not have its own visitor parking spaces. The use of public transport is therefore highly recommended. There are some public (paid) parking spaces in front of the Löwentor entrance on Hardenbergplatz and several multi-storey car parks in the vicinity.

  • Helpful info & tips

  • The animals at Aquarium Berlin

    Aquarium Berlin’s three storeys are home to numerous stars of the underwater world – as well as a variety of reptiles, amphibians and insects. The Aquarium’s modern habitats create extra-special animal experiences. You can get a taste of what to expect here.

  • Sharks, crocs & co.

    Visitor highlights at Aquarium Berlin include the walk-through Crocodile Hall, the spectacular Shark Reef, and a unique variety of jellyfish.

  • Animal feeding & training sessions

    Public feedings and animal training sessions do take place again. Please find more information here.

  • Hits for kids

    Some particularly famous fish are waiting to be discovered in the colourful coral reef. A little hint: one is bright orange with white stripes, the other is blue with a yellow tail fin. On the second floor, crocodiles lurk in the jungle, and on the top floor visitors can follow long, winding ant trails.

    Special events and services

    Children’s birthdays are extra special at Aquarium Berlin! Here, birthday boys and girls and their guests can embark on exciting journeys of discovery. You can find all the information here.

  • Dogs

    Unfortunately, dogs are not allowed at Aquarium Berlin. However, you are welcome to take your four-legged friend with you to Tierpark Berlin. You can find all the information here.

  • Balloons

    To protect our guests and animals, it is not allowed to bring any kind of balloon to the Zoo, Aquarium or Tierpark.

  • Toilets

    The Aquarium’s toilets are disabled-accessible and located on the ground floor.

  • Baby changing

    Baby changing facilities are located on the ground floor of the Aquarium.

  • Aquarium improvements

    To make Aquarium Berlin even better and more beautiful for our animals and visitors, occasional renovation work is carried out on individual tanks and terrariums. You can find an overview of current improvement work here.

  • Food, drink & souvenirs

  • Aquarium café

    The Aquarium café, located on the first floor oft he Aquarium, invites visitors to take a break and enjoy some light refreshments. Please find more information here.

  • Zoo shops

    Peruse the Zoo’s shops at the Löwentor and Elefantentor exits. Here you’re sure to discover the perfect souvenir of your wonderful day out at Aquarium Berlin – be it a cuddly sea creature, a seahorse postcard, or perhaps an illustrated book about crocodiles.

    The souvenir shop at the Bärenschaufenster entrance is also accessible from outside the Tierpark. At the Zoo, you can speak to a staff member at the entrance and they will grant you access to the shop without the need to purchase a ticket. However, this is only possible when the volume of visitors at the entrance is not too high. We therefore recommend coming during the week and outside school holidays.

  • Online souvenir shop

    Please find our online souvenir shop here. In case of any questions, you may contact the shop operator (our external partner) directly.

  • Accessibility

  • Information for mobility-impaired visitors

    Thanks to its lifts, stair lifts and disabled-accessible toilets, Aquarium Berlin is fully accessible to visitors with mobility impairments.

  • Wheelchairs

    Wheelchairs can be lent free of charge, but please present an ID upon arrival. Since the number of available wheelchairs is limited, we kindly ask you to make your reservation in advance here: info@aquarium-berlin.de.

    Please let us know your date of visit, the time of arrival, and your name.

  • Tours

    Aquarium Berlin offers tailored tours for people with special needs. You can find all the information here.

  • FAQs

  • How can I support the Aquarium?

    Thank you! We hugely appreciate your commitment to Aquarium Berlin. You can find information on all the ways to support us here.

  • Can I feed the animals?

    In general, visitors are not permitted to feed the animals at Aquarium Berlin. This is the job of the keepers, who know exactly what each animal should eat and what is bad for them.

  • Is there anywhere to store luggage?

    No. For security reasons we cannot offer luggage storage.

  • Is there a lost property office?

    If you lose something on your visit to the Aquarium you can contact us at info@aquarium-berlin.de or visit us in person at the ServiceCenter located by the Zoo’s Löwentor entrance.

  • Can I bring a bike or scooter?

    To ensure the safety of our animals and other guests, bicycles, scooters and skates must be left outside.

  • I broke something during my visit! What should I do?

    First of all, thank you for your honesty! Please inform someone at the on-site annual pass booth by the Löwentor entrance or send an email to info@aquarium-berlin.de so that we can repair the damage as quickly as possible.

  • May I take photos and videos and post them online?

    Of course you may take videos and photographs at Aquarium Berlin for private purposes. Please just make sure that the flash is turned off at all times. You may also publish your images on your private social media channels. Feel free to link the official zoo channels (@zooberlin) so that we can also see your snapshots. Commercial use of your pictures and videos is not permitted.

    Please note: In the interests of animal safety, selfie sticks are not permitted.

  • I’m looking for some advice about a domestic or wild animal, or I would like to give an animal to the Zoo/Aquarium.

    Our Zoo and Aquarium are home to approximately 20,000 animals, so our biologists have quite a lot on their plates. Please understand that they will therefore not be able to give advice about domestic or wild animals in your care. For medical reasons and to ensure the safety of our animals, we are also not able to take in any domestic or wild animals.

  • Why does admission cost what it does?

    Berlin’s zoos are home to more species than any other zoo in the world and have considerable operating costs. The keeping of exotic animals, in particular, is very expensive. To give you an idea: our animals eat around 180,000 kg of hay and 55,000 kg of fish a year, and some animal residents require heated or air-conditioned facilities year-round. Plus, the cost of energy and animal feed is almost constantly on the rise! Despite all that, the entrance fees charged by Zoo and Aquarium Berlin are still far lower than those of zoological facilities in many other major European cities. What’s more, these zoos are both significantly larger and home to a wider variety of species.

  • I want to work at the Aquarium!

    We’re very pleased to hear it! After all, zoos and aquariums must be some of the best places in the world to work. You can find all the information on current job openings, internships and training placements at Zoo, Tierpark and Aquarium Berlin here.

Any more questions?

Don’t hesitate to get in touch!

* Required

Safety check: Please select these 2 Animals: Seahorse Stingray

Opening hours

Today, 7. July
9:00 - 18:00
Last admission: 17:00
All opening hours

Feedings & Trainings

  • Crocodile talk 11:00
  • Arapaimas & pacus 13:30
All feedings

Map

Arrival

Budapester Straße 32, 10787 Berlin

Route (Google)