Zoo-News

Your visit during the corona pandemic

The following information should give you an overview of the current situation and answer some frequently asked questions.

Most frequent questions

Can I purchase a day ticket at the entrance?

For guests without any internet access, a limited number of ticket booths selling day tickets have been open at the entrances. However, this system will only continue to work in the current situation if no large queues form, so please do continue to book tickets online wherever possible.

Are discounted day tickets currently available?

Discounted tickets can be purchased at the entrances (clearly marked). Discounted tickets are for school pupils, students, trainees, unemployed people and disabled people carrying the relevant identification.

Must I reserve a time slot in advance in order to renew my annual pass or purchase a new one?

No. When you renew your annual pass or purchase a new one, you will automatically receive a reservation for the current or next available time slot so that you are able to visit Zoo or Tierpark immediately.

1. Basic information

Zoo and Tierpark are open regularly. The Aquarium is closed until further notice from November 2, 2020.

2. Precautionary measures

  • Aquarium Berlin closed
  • Masks compulsory (from the age of 6 years) in the entire Zoo and Tierpark as well as in front of the entrances
  • Tickets for Zoo and Tierpark Berlin available online
  • Animal houses and walk-in enclosures (including the petting zoo) in Zoo and Tierpark closed
  • No public feedings
  • Panda Garden (at Zoo) and playgrounds open
  • Food and drinks only to take away
  • No handcart hire
  • No electric train at Tierpark
  • Schloss Friedrichsfelde manor house closed
  • Light festival “Weihnachten im Tierpark” canceled

3. Rules of conduct

  • The Berlin Senate’s rules on hygiene and conduct apply.
  • 1,5 meters from others
  • Wearing mask during the whole visit
  • Do not touch glass panles or other surfaces

Staff members will be patrolling the parks in order to ensure adherence to the rules of conduct. In case of violations of the rules, certain individuals may be forced to leave the park.

All information about tickets:
4. Tickets
4.1. Where can I purchase day tickets?

Tickets for Zoo and Tierpark are available online. They can be booked quickly and easily via the following links:

Zoo Berlin: https://tickets.zoo-berlin.de/zooberlin/ctrl/orderentry/event/179f7fb0-3114-4053-93d5-eab585322284/en-US

4.2. Can I purchase a day ticket at the entrance?
For guests without any internet access, a limited number of ticket booths selling day tickets have been open at the entrances. However, this system will only continue to work in the current situation if no large queues form, so please do continue to book tickets online wherever possible.

4.3. Can I still use my annual pass to visit Zoo and Tierpark whenever I want?
Of course your annual pass remains valid, but it can currently only be used in combination with a reservation for a particular day and time slot – which must be booked in advance online. During the pandemic, you will not be able to choose your visiting times as flexibly as you could before. Instead, you will have to decide in advance which day you wish to visit and at what time of day. Time slots can be reserved quickly, easily and free of charge via the following links after you have entered your annual pass number (as it appears on your card):

Zoo Berlin: https://tickets.zoo-berlin.de/zooberlin/ctrl/promotioncodelogin/event/6afa5849-e4fa-49fd-96d7-bf7396b49be2/en-US

4.4. How can I renew my annual pass? How can I buy an annual pass?
Annual pass sales points are open at the Zoo’s Löwentor entrance and at both Tierpark entrances. However, please note that if long queues start to form at the annual pass sales points, we would kindly ask you to come back at another time or on another day.

4.5. Must I reserve a time slot in advance in order to renew my annual pass or purchase a new one?

No. When you renew your annual pass or purchase a new one, you will automatically receive a reservation for the current or next available time slot so that you are able to visit Zoo or Tierpark immediately.

4.6. Do I have to print my tickets out?
No, the QR code on your online ticket can also be scanned from your smartphone or tablet. Please have your online ticket open when you reach the gates and ensure that your screen is as bright as possible.

4.7. Do I have to leave the Zoo/Tierpark by the end of the time slot I have booked?
In principle, we ask all our guests to restrict their visit to the time slot they have reserved. After all, we will only be able to remain open in the current circumstances if everyone shows consideration towards one another and is willing to compromise. However, the time slots are intended first and foremost to stipulate arrival time.

4.8. Can I change my chosen date or time slot after I have completed my booking?

No. The date and time booked when making your purchase are binding and cannot be altered after the transaction is completed.

4.9. Are discounted day tickets currently available?
Discounted tickets can be purchased at the entrances (clearly marked). Discounted tickets are for school pupils, students, trainees, unemployed people and disabled people carrying the relevant identification.

4.10. Where can I buy group tickets?
Group tickets can be purchased at the entrances (clearly marked).

4.11. What if I already have a valid ticket or a complimentary ticket?
Tickets purchased in advance (e.g. from BVG ticket machines) and complimentary tickets can be presented at the entrances (clearly marked) for an immediate visit. Advance online registration is not necessary.